True Refrigerator Repair Brentwood
Gold Coast Refrigeration Service's appliance repair Brentwood provides True commercial refrigerator and freezer repair in Brentwood and the surrounding East Bay. Our technicians hold a California C38 Refrigeration Contractor License (#1122301), carry full liability insurance, and are members of the United Appliance Servicers Association, so you can trust that your equipment is in qualified hands.
Whether your True reach-in has stopped cooling, your prep table is icing up, your undercounter is running constantly, or your glass door merchandiser is leaking water, we diagnose the problem on the first visit and get it resolved as quickly as possible. We service T-Series reach-ins, TSSU and TPP prep tables, TUC undercounters, GDM merchandisers, TBB back bars, TWT worktops, and TFP pizza prep tables, and back every repair with a parts and labor warranty.
If your True refrigeration needs attention, call Gold Coast Refrigeration Service today to schedule a visit.
Schedule Service
True Models and Series We Service
True Manufacturing builds reach-in refrigerators and freezers, prep tables, undercounters, glass door merchandisers, back bar coolers, and worktop refrigeration for restaurants, bars, delis, and convenience stores. Our technicians service the full True product line, from single-section T-19 cabinets to three-section T-72 reach-ins, GDM display units, and TFP pizza prep tables.
We carry the most common True components on the truck, including evaporator and condenser fan motors, door gaskets, hinges, defrost thermostats, expansion valves, and electronic controls. If you do not see your model below, call us and we will confirm parts availability before the visit.
T-Series Reach-In Refrigerators
T-19, T-23, T-43, T-49, T-72 single and multi-section
T-Series Reach-In Freezers
T-19F, T-23F, T-43F, T-49F, T-72F single and multi-section
TSSU and TPP Prep Tables
Sandwich, salad, and pizza prep tables
TUC Undercounter
TUC-27, TUC-48, TUC-60, TUC-72 refrigerators and freezers
GDM Glass Door Merchandisers
GDM-23, GDM-26, GDM-49, GDM-72 display units
TBB Back Bar Coolers
TBB-24, TBB-3, TBB-4 bottle and keg coolers
TWT Worktop Refrigerators
TWT-27, TWT-48, TWT-60, TWT-72 worktops
TFP Pizza Prep Tables
TFP-32, TFP-48, TFP-64 pizza prep stations
Why Schedule Professional True Refrigeration Service?
Schedule Service- Regular service keeps fresh food at safe holding temperatures
- Prevents costly compressor and condenser failures on long-running commercial units
- Reduces energy consumption by keeping coils, fans, and door gaskets in good order
- Protects against frost build-up that blocks airflow and shortens compressor life
- Keeps your kitchen ready for health inspections and avoids unplanned downtime
Top Rated True Refrigeration Repair Company
Gold Coast Refrigeration Service is a top rated commercial refrigeration repair company in Brentwood and the surrounding East Bay. Here is what customers say about working with Jason and the team, and where to find us.
“Highly recommend Gold Coast. Jason is professional and pleasant and straight forward. His team are also customer service oriented. This morning I was commenting on how nice it was to have a refrigerator in good working order.”
“I contacted Jason about my fridge having fluctuating temperatures and intermittently turning off. Within seconds of describing the issue, Jason knew right away what the problem was. All around awesome experience, and would recommend this company.”
“Celeste answered the phone and was delightful. Fit in Jason's schedule the next day. The issue with my ice maker was pretty straightforward so may have not challenged him too much but I appreciated his professionalism.”
“This company is awesome. I would highly recommend them. Good companies that are honest and trustworthy are hard to find. I greatly appreciate what they did in the repair. Thanks Jason.”
True Refrigeration Repair: Warm Cabinets, Frost, Leaks, and Door Problems Explained
Most True service calls in Brentwood come down to the same handful of symptoms: a reach-in that will not hold temperature, frost building on the evaporator, water on the floor, a door that will not seal, a compressor that runs nonstop, or a defrost or control fault. Below is a plain look at what each symptom usually means, the common causes our technicians check first, and how we typically resolve it on site.
True Reach-In Not Holding Temperature
The cabinet is running warm, food in the front of the shelf is no longer cold, or the digital display shows a temperature well above setpoint.
Common causes:
- Dirty condenser coil that cannot reject heat
- Failed evaporator fan motor stopping cold air circulation
- Defective temperature control or thermistor
- Low refrigerant charge from a sealed system leak
We measure cabinet temperature at multiple points, clean and inspect the condenser, verify evaporator airflow, and test the controls and refrigerant charge before quoting parts.
Frost Build-Up in a True Freezer or Prep Table Rail
Frost is coating the evaporator, the inside back wall, or the cold rail on a TSSU prep table, and the defrost cycle is not clearing it.
Common causes:
- Worn or torn door gasket letting humid air into the cabinet
- Failed defrost heater or defrost thermostat
- Defective defrost timer or control board
- Drain line blocked with ice so meltwater refreezes on the coil
We inspect and replace the gasket, force a manual defrost, test the defrost circuit end to end, and clear the drain so the system returns to a normal cycle.
Door Not Sealing or Self-Closing on True Reach-Ins
The door swings open on its own, will not close fully, or you can see daylight at the gasket.
Common causes:
- Worn cam-lift hinge cartridge that no longer self-closes
- Compressed or torn magnetic gasket
- Sagging door from a broken hinge pin or stripped mounting
- Cabinet out of level so the door no longer falls back into the frame
We replace the hinge cartridges, swap the gasket, and re-level the cabinet so the door seals and self-closes as designed.
Water Leaking Under a True Unit or Inside the Cabinet
Water pools under the reach-in or prep table, or you find standing water inside the cabinet floor.
Common causes:
- Plugged condensate drain line backing up to the evaporator pan
- Cracked or overflowing condensate evaporator pan
- Failed water valve on units with built-in ice or water connection
- Frozen drain tube on a freezer routing meltwater the wrong direction
We trace the leak to its source, clear and flush the drain, replace the evaporator pan or water valve if needed, and confirm proper drainage before leaving.
Compressor Running Constantly or Short Cycling
The compressor never shuts off, or it cycles on and off every few minutes and cannot pull the cabinet down to setpoint.
Common causes:
- Failed start relay or start capacitor on the compressor
- Dirty condenser causing high head pressure and overload trips
- Failed thermostat or defective electronic controller
- Low refrigerant from a sealed system leak
We meter the start components, check head and suction pressures, verify the controller calibration, and leak check the sealed system before condemning a compressor.
Electronic Controller Fault or Defrost Error
The display shows a fault code, an alarm is sounding, or one of the temperature or defrost LEDs is flashing.
Common causes:
- Failed cabinet or evaporator thermistor
- Defective electronic temperature controller
- Communication fault between the controller and defrost circuit
- Low voltage at the unit caused by an overloaded receptacle
We read the controller code, verify it against True service documentation for the model, test the thermistors and supply voltage, and replace only the failed component.
True Refrigeration Repair FAQs
Answers to the questions restaurant operators and facility managers ask us most often, covering common True failures, maintenance intervals, and how we work.
Why is my True refrigerator not cooling?
The most common causes are a dirty condenser coil that cannot reject heat, a failed evaporator fan motor, a worn door gasket letting warm air in, a defective temperature control, or a sealed system that is low on refrigerant. On True reach-ins the condenser is mounted at the top of the cabinet and pulls in airline grease and dust quickly in a commercial kitchen, so a thorough coil cleaning is the first thing our technicians check.
How long should a True commercial refrigerator last?
A True reach-in, prep table, or undercounter typically lasts 10 to 15 years in a commercial kitchen when condenser coils are cleaned on schedule, door gaskets are replaced as they wear, and the unit has proper clearance for airflow. Compressors and fan motors are usually the first major components to fail, typically between year 7 and year 12. Replacing those parts is almost always far less expensive than buying a new cabinet.
How often should True condenser coils be cleaned?
True recommends cleaning the condenser coil at least every 90 days, and monthly in a heavy fry or grease environment. A clogged condenser raises head pressure, makes the compressor run constantly, and is the single most common cause of warm cabinets and shortened compressor life. We can clean coils on a service visit and show your staff how to maintain them between visits.
Why does my True prep table have frost on the cold rail?
Frost on a TSSU or TPP cold rail almost always points to a torn or compressed lid gasket, a hinge that no longer closes the lid fully, or a defrost cycle that is not running. Humid kitchen air rushing past a bad seal hits the cold rail and freezes. We replace the gasket, adjust or swap the hinges, and verify the defrost cycle to clear the frost and keep it from returning.
Does Gold Coast Refrigeration Service work on all True models?
Yes. We service the full True product line including T-Series reach-in refrigerators and freezers, TSSU and TPP prep tables, TUC undercounters, GDM glass door merchandisers, TBB back bar coolers, TWT worktops, and TFP pizza prep tables. We carry the most common evaporator and condenser fan motors, door gaskets, hinges, defrost thermostats, and electronic controls on the truck.
Is Gold Coast Refrigeration Service licensed and insured?
Yes. Gold Coast Refrigeration Service holds a California C38 Refrigeration Contractor License (#1122301), carries full liability insurance, and is a member of the United Appliance Servicers Association. You can verify our license directly at the California Bureau of Electronic and Appliance Repair website.
How quickly can Gold Coast Refrigeration Service come out for a True repair in Brentwood?
We offer prompt scheduling throughout Brentwood and the surrounding Contra Costa County area. In most cases we can schedule a diagnostic visit within one to two business days. If your True unit is down at a restaurant or other commercial location, call us directly and we will do everything we can to get a technician to you as quickly as possible.
Do you offer a warranty on True repairs?
Yes. All repairs completed by Gold Coast Refrigeration Service are backed by a parts and labor warranty. We stand behind our work and will return to resolve any issue related to the original repair at no additional charge within the warranty period.
What areas does Gold Coast Refrigeration Service cover?
We serve Brentwood, Antioch, Oakley, Discovery Bay, Knightsen, Bethel Island, Pittsburg, Bay Point, and Clayton. Call us to confirm service availability in your specific location.