Kold-Draft Ice Machine Repair Brentwood
Gold Coast Refrigeration Service's appliance repair near me provides Kold-Draft ice machine repair in Brentwood and the surrounding East Bay. Our technicians hold a California C38 Refrigeration Contractor License (#1122301), carry full liability insurance, and are members of the United Appliance Servicers Association, so you can trust that your machine is in qualified hands.
Whether your Kold-Draft has stopped dropping cubes, is producing soft or cloudy ice, is showing a Crown Touch fault, or is leaking water around the bin, we diagnose the problem on the first visit and get it resolved as quickly as possible. We service GT and GB full cube heads, GT561 and GT564 ProFormance models, GB1064 high-capacity heads, remote condenser systems, and KOLD-LOK water filtration, and back every repair with a parts and labor warranty.
If your Kold-Draft needs attention, call Gold Coast Refrigeration Service today to schedule a visit.
Schedule Service
Kold-Draft Models and Series We Service
Kold-Draft builds large-format full cube ice machines for craft cocktail bars, hotels, and high-end restaurants where the clear 1.25-inch cube is part of the presentation. Our technicians service the full Kold-Draft product line, from GT360 and GT561 mid-capacity heads to GB1064 high-capacity machines paired with KSC storage bins.
We also service GT and GB remote condenser systems, Crown Touch control boards, KOLD-LOK water filtration, and the harvest sensors and water pumps that fail most often on these machines. If you do not see your model below, call us and we will confirm parts availability before the visit.
GT Series Full Cube
GT360, GT361, GT560, GT561 large 1.25-inch cube heads
GB Series Full Cube
GB560, GB564, GB1060, GB1064 high-capacity full cube
GT561 and GT564 ProFormance
ProFormance crown-touch controlled full cube heads
GB1064 High Capacity
1000 lb/day full cube modular head for high-volume bars
KSC Storage Bins
KSC300, KSC400, KSC500, KSC700 stainless ice storage
KOLD-LOK Water Filtration
KOLD-LOK heads and replacement cartridges
Remote Condenser Systems
GT and GB remote air-cooled condensing packages
Crown Touch Controls
Crown Touch board, harvest sensor, and probe replacements
Why Schedule Professional Kold-Draft Service?
Schedule Service- Regular service keeps Kold-Draft GT and GB heads producing full clear 1.25-inch cubes
- Prevents costly compressor and water pump failures
- Reduces scale that softens cubes and lengthens the freeze cycle
- Keeps your ice safe to serve and meets health inspection standards
- Protects against leaks, water damage, and unplanned bar downtime
Top Rated Kold-Draft Repair Company
Gold Coast Refrigeration Service is a top rated commercial ice machine repair company in Brentwood and the surrounding East Bay. Here is what customers say about working with Jason and the team, and where to find us.
“Highly recommend Gold Coast. Jason is professional and pleasant and straight forward. His team are also customer service oriented. This morning I was commenting on how nice it was to have a refrigerator in good working order.”
“I contacted Jason about my fridge having fluctuating temperatures and intermittently turning off. Within seconds of describing the issue, Jason knew right away what the problem was. All around awesome experience, and would recommend this company.”
“Celeste answered the phone and was delightful. Fit in Jason's schedule the next day. The issue with my ice maker was pretty straightforward so may have not challenged him too much but I appreciated his professionalism.”
“This company is awesome. I would highly recommend them. Good companies that are honest and trustworthy are hard to find. I greatly appreciate what they did in the repair. Thanks Jason.”
Kold-Draft Repair: No Ice, Soft Cubes, and Crown Touch Faults Explained
Most Kold-Draft service calls in Brentwood come down to the same handful of symptoms: no ice, soft or cloudy cubes, a Crown Touch board fault, a water pump that has stopped circulating, water on the floor, or a harvest cycle that will not release the slab. Below is a plain look at what each symptom usually means, the common causes our technicians check first, and how we typically resolve it on site.
Kold-Draft Not Producing Ice
The head is powered on but no cubes are dropping into the bin, or the freeze cycle never completes.
Common causes:
- Closed water supply or a failed water inlet solenoid
- Clogged KOLD-LOK filter restricting flow to the pump
- Failed contactor, compressor relay, or start components
- Bin thermostat stuck in the full position
We read the Crown Touch fault log, verify water pressure at the inlet, test the harvest valve and contactor, and confirm the bin thermostat before replacing parts.
Soft, Cloudy, or Incomplete Cubes
The 1.25-inch cubes are coming out soft, cloudy, or partially formed instead of the clear full cubes the machine is rated for.
Common causes:
- Failing water pump that is not circulating evenly across the evaporator
- Scale on the evaporator plate and inverted cube cells
- Low water level in the sump from a failed float or filter restriction
- Freeze cycle ending early from a misadjusted Crown Touch board
We test the water pump output, descale the evaporator and sump, verify water level and flow, and adjust or replace the Crown Touch settings as needed.
Crown Touch Board Fault
The Crown Touch display is showing a fault, the harvest sensor is flagging an error, or the board is unresponsive.
Common causes:
- Failed harvest sensor or corroded sensor wiring
- Long freeze fault from a failed thermistor or low water level
- High pressure cut-out from a blocked condenser
- Crown Touch board with a failed relay or output stage
We pull the fault history from the Crown Touch board, confirm the reading with sensor and pressure tests, and replace the specific failed component rather than the whole board where possible.
Water Pump Not Circulating
The freeze cycle starts but water is not spraying evenly across the inverted cube evaporator, and cubes come out partial or hollow.
Common causes:
- Failed water pump motor or seized impeller
- Scale plugging the spray bar holes above the evaporator
- Cracked or kinked pump discharge tube
- Low water level from a failed float or fouled sump
We test pump output, clean or replace the spray bar, replace failed pump assemblies, and clean the sump and float so water circulates evenly across every cell.
Water Leaking Around the Machine
Water pools under the head or bin, or runs across the floor when the machine cycles.
Common causes:
- Cracked water inlet hose or loose compression fitting
- Failed sump drain or water dump valve
- Clogged condensate or bin drain backing up
- Cracked sump or worn pump shaft seal
We trace the leak to its source, replace the failed valve or fitting, clear the drain lines, and verify the install slopes correctly toward the floor drain.
Harvest Cycle Stuck or Slab Frozen to Evaporator
The slab is stuck on the inverted cube evaporator and will not release, or the machine cycles into harvest and back without dropping ice.
Common causes:
- Failed hot gas harvest valve that is not opening
- Defective harvest sensor reading the wrong temperature
- Scale on the evaporator preventing the cubes from releasing
- Low refrigerant charge that prevents the harvest cycle from warming the plate
We test the harvest valve under load, verify the harvest sensor against actual temperatures, descale the evaporator, and check the refrigerant charge before condemning the Crown Touch board.
Kold-Draft Repair FAQs
Answers to the questions bar owners and operators ask us most often, covering common Kold-Draft failures, cleaning intervals, and how we work.
Why is my Kold-Draft producing soft or cloudy cubes instead of clear full cubes?
Kold-Draft machines depend on a constant flow of water across an inverted cube evaporator to produce clear 1.25-inch cubes. Soft or cloudy cubes almost always mean the water pump is weakening, the spray bar holes are plugged with scale, or the freeze cycle is ending early because of a fouled harvest sensor. Run the Kold-Draft descale and sanitize procedure first, then test pump output and the harvest sensor before replacing parts.
How often should a Kold-Draft ice machine be cleaned and sanitized?
Kold-Draft recommends a full cleaning and sanitizing cycle at least every six months on most models, and quarterly in bars, restaurants, or in areas with hard water. The cleaning removes mineral scale from the inverted cube evaporator, the spray bar, and the sump, and the sanitizer prevents slime and biofilm in the bin. A neglected machine will produce soft cubes, lose daily output, and eventually fail on a sealed system component.
Why is my Kold-Draft not making any ice?
The most common causes are a low or no water supply to the inlet valve from a clogged KOLD-LOK filter, a failed water pump that is not circulating across the evaporator, a dirty condenser raising head pressure, or a failed harvest sensor that is not advancing the Crown Touch board through the cycle. Start by checking the Crown Touch fault log and water pressure at the inlet before changing any parts.
How long should a Kold-Draft ice machine last?
A Kold-Draft GT or GB full cube machine typically lasts 12 to 18 years when it is cleaned on schedule, has good incoming water quality, and is installed with proper airflow around the condenser. The water pump and the compressor are usually the parts that fail first, with the pump often replaced once or twice over the life of the machine. Kold-Draft heads are designed to be rebuildable, so replacing components is almost always cheaper than buying new.
Does Gold Coast Refrigeration Service work on all Kold-Draft models?
Yes. We service the full Kold-Draft commercial ice machine product line, including cube, nugget, and flake machines, undercounter units, modular heads, storage bins, and water filtration. We carry the most common harvest valves, water inlet valves, contactors, and sensors on the truck so most repairs finish on the first visit.
Is Gold Coast Refrigeration Service licensed and insured?
Yes. Gold Coast Refrigeration Service holds a California C38 Refrigeration Contractor License (#1122301), carries full liability insurance, and is a member of the United Appliance Servicers Association. You can verify our license directly at the California Bureau of Electronic and Appliance Repair website.
How quickly can Gold Coast Refrigeration Service come out for a Kold-Draft repair in Brentwood?
We offer prompt scheduling throughout Brentwood and the surrounding Contra Costa County area. In most cases we can schedule a diagnostic visit within one to two business days. If your Kold-Draft machine is down at a restaurant or other commercial location, call us directly and we will do everything we can to get a technician to you as quickly as possible.
Do you offer a warranty on Kold-Draft repairs?
Yes. All repairs completed by Gold Coast Refrigeration Service are backed by a parts and labor warranty. We stand behind our work and will return to resolve any issue related to the original repair at no additional charge within the warranty period.
What areas does Gold Coast Refrigeration Service cover?
We serve Brentwood, Antioch, Oakley, Discovery Bay, Knightsen, Bethel Island, Pittsburg, Bay Point, and Clayton. Call us to confirm service availability in your specific location.